If all else fails try resetting the alexa enabled device back to factory defaults to fix the issue.
Alexa 2nd generation reset.
Connect the speaker to its usb power.
If your echo dot 2nd generation is unresponsive or you want to erase your device settings factory reset your device.
This echo speaker doesn t have a reset button you just need to hold down the microphone off and volume down buttons until the light ring turns orange.
How to reset echo dot 2 1.
Update the wi fi settings on your echo device with a screen.
View photos and slideshows on echo show.
If your echo 2nd generation is unresponsive or you want to give it to someone else you can reset the device.
Reset the alexa enabled device to factory defaults.
Having trouble with your echo device.
Set up your echo device with a screen.
To reset your second generation echo show without losing your smart home device connections say alexa go to settings or swipe down from the top of the screen and select settings.
Update the software version on your echo show.
If your echo plus 2nd generation is unresponsive or you want to give it to someone else you can reset the device.
The mute button has the icon of a microphone with a line through it and the volume down button is a minus sign icon on it.
Restart your device first to see if it resolves the problem.
Just unplug the power adapter from the device or the outlet and then plug it back in.
From there select device options and then reset to factory defaults but retain smart home device connections.
Reset your echo device with a screen.
Second generation amazon echo and dot.
If you can only find the mute button your device has a volume ring and you will need to use the other method to reset your alexa device.
Turn sunrise alarms on or off on echo devices with a screen.
Reset echo show 2nd generation and keep your smart home connections.
How to reset 2nd generation echo echo dot 1.
The light ring will.
Press and hold the microphone off and volume down buttons at the same time for about 20 seconds until the light ring turns orange.
If you choose this option you ll need to register the device to your amazon account and enter device settings into the alexa app again.